Customer Support

Shipping and Delivery

All orders for our products are processed 1-5 business days (depends on bank transfer speed) and delivery 1-4 weeks. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Returns & Exchanges

 

https://firstpet.store is committed to excellence, and the full satisfaction of our customers. https://firstpet.store proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. https://firstpet.store also offers same day dispatch. 

WRONG ADDRESS DISCLAIMER 

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address. 

 

UNDELIVERABLE ORDERS 
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us. 

LOST/STOLEN PACKAGES 

https://firstpet.store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities. 

 

RETURN REQUEST DAYS 

https://firstpet.store allows you to return its item (s) within a period of 7 days. Kindly be advised that the item (s) should be returned unopened and unused. 

 

OUT OF STOCK ITEM PROCESS 
https://firstpet.store has the following options in the event there are items which are out of stock https://firstpet.store Wait for all items to be in stock before dispatching. 

IMPORT DUTY AND TAXES 

When dealing with https://firstpet.store you have the following options when it comes to taxes as well as import duties:You have the option of pre-paying whereby https://firstpet.store will include the amount in the price of the order.

 

ACCEPTANCE 
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy. 

CONTACT INFORMATION 
In the event you have any questions or comments please reach us via the following contacts: Contact form – support@firstpet.store

 

FAQ

These FAQs should help address common queries related to delivery times and procedures, ensuring a smooth and informed shopping experience for your customers.

We are based in the United Kingdom:
7 Bell Yard, London, WC2A 2JR.

Our cooperation partners are located all over the world.
This helps us ensure fast delivery of orders to your door.

We have also established our branch in the USA:
427A Conant Road, Weston, Massachusetts
and elsewhere in Europe:
76 Miera Street, Riga, LV1013.

Order Processing:
Order processing typically takes 1 to 5 business days.
This time is necessary to determine which warehouse is closest to the customer’s location, ensuring efficient and timely delivery.

Delivery Time:
Delivery can take between 1 to 4 weeks.
Delivery times may vary based on the destination and shipping method chosen.

In rare cases of delays, we will notify you promptly and work to resolve the issue to ensure your order reaches you as soon as possible.

Address changes can be accommodated if requested promptly. Please reach out to our customer support for assistance.

Yes, we ship internationally. Delivery times may vary depending on the destination.

Note! There are exceptions, i.e. we do not ship to or serve aggressor countries, for example: Russia, Belarus

We package items securely to prevent damage during transit and work with trusted shipping partners.

Yes, you’ll receive notifications via email or SMS.

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